Customer Service

• Contact Customer Service
• Your Four-Part Subscription
• Campus-Wide Accessibility / Copyright Protections
• Username and Password

Contact Customer Service

Questions regarding your four-part subscription (see below) should be addressed to Atlantic Information Services, Inc.’s customer service department:

E-mail: customerserv@aispub.com

Mail:
Atlantic Information Services, Inc.
1100 17th Street, NW
Suite 300
Washington, D.C. 20036

Call: 800-521-4323 (202-775-9008 in D.C.)

Our customer service department is open Monday thru Friday from 9 to 5:30 EST. If a customer service representative is not immediately available, please leave a voice mail message and we will get back to you as soon as possible.

See information below on how to obtain usernames and passwords to access the Web site.

Please Note: Customer Service will NOT provide the password and username to anyone other than the subscriber of record.

Your Four-Part Subscription

Your subscription includes:

1. Access to this password-protected Web site, with e-Alerts when the Web site is updated (quarterly for narrative sections; monthly for newsletters; periodically for documents).

2. Federal Agency Weekly, an e-mail transmitted to subscribers on Friday afternoons that summarizes all federal actions posted on this site during the prior week under Federal Agency Daily.

3. Appendix Documents in a convenient looseleaf binder, updated periodically (in print and on the Web site) as new or revised government documents are released.

4. The 10-year-old monthly print newsletter Federal Grants News for Colleges and Universities, which is also distributed by e-mail (PDF) and stored on this Web site.

If you are not receiving e-mail copies of the newsletter and Federal Agency Weekly, and/or have not received your username and password, please contact customer service.

Please add ManagingFederalGrants@aispub.com to the list of “safe senders” in your e-mail address book, and ask your IT department to whitelist the address, to receive e-mail subscription communications from us.

Campus-Wide Accessibility / Copyright Protections

Copyright © 2010 by the National Council of University Research Administrators, National Association of College and University Business Officers and Atlantic Information Services, Inc. All rights reserved.

Despite the above copyright restrictions, subscribers to A Guide to Managing Federal Grants have a non-exclusive, limited right to share the contents of this Web site, Federal Agency Weekly, the monthly Federal Grants News, and any other print or electronic information provided as a part of this subscription:

(1) With their “employees” on the “same campus.” “Employees” includes all administrative staff, faculty members or others who are employed by the organization. It does not include consultants, independent contractors, agents, subcontractors or any other third parties who are not employed. “On the same campus” means at the same general location (if not address), with employees operating within the same governing structure. (There is no precise definition of “on the same campus.” If you have questions, please call or e-mail AIS customer service (see above)).

(2) By using one or more of these three permissible methods to share the Web, e-mail and/or print information:

(a) Web Access. The subscriber of record is permitted to share his or her username and password with “other employees on the same campus,” permitting them to access this Web site freely. (For details on getting a username and password, see “username and password” below.)

(b) E-Mail Redistribution. The subscriber of record is permitted to forward to other “employees on the same campus” any information provided to him or her under this subscription, including Federal Agency Weekly and the monthly issue of Federal Grants News.

(c) Photocopying. It is permissible to photocopy for redistribution to “employees on the same campus” entire copies of Federal Grants News and/or all or portions of the narrative sections and government documents.

Except for the specific permissions granted in (1) and (2) above, all other rights and copyright protections related to the content of this service remain fully effective. For example, without prior written permission from the publisher, it is not permissible to (a) include all or any of portion of this content in any print or electronic product available to individuals who are not “employees on the same campus”; (b) resell content in any format; and (c) load content on another Web site, intranet or in-house database. (Please note: (a) – (c) are intended to be illustrative and not all-inclusive, in terms of the protections for this content that remain fully in effect.)

Username and Password

Each subscriber organization has one username and password that is given to the subscriber of record. The subscriber of record will receive the user name and password by e-mail from this address: ManagingFederalGrants@aispub.com. 

Forgot your password? Click here to receive an e-mail reminder.

The subscriber of record is the customer we have listed on our subscription database — the person receiving the print newsletter from us as well as invoices and renewal notices. You can find the subscriber name and customer number on the mailing label of the monthly newsletter and any other customer communications.

Please Note: Customer Service will NOT provide the password and username to anyone other than the subscriber of record. It is the responsibility of the subscriber of record to maintain the password and username and to share it with others on his or her campus (see “campus-wide access”). 

If you are the subscriber of record and have not received your username and password, or have misplaced it, please call AIS customer service at 800-521-4323 (dial 1 at the prompt) or e-mail us — with your name, organization and phone number — at customerserv@aispub.com.

Please add ManagingFederalGrants@aispub.com to the list of “safe senders” in your e-mail address book, and ask your IT department to whitelist the address, to receive e-mail subscription communications from us.

Contact AIS Customer Service